FAQ

Frequently Asked Questions 

1. What countries do you ship to?

We offer worldwide shipping. However, certain destinations may have restrictions. If we are unable to ship to your location, you will be notified during the checkout process.

2. What are the available shipping methods and their delivery times?

We provide several shipping options to cater to your needs:

- Standard Shipping: Typically takes 15-30 business days for delivery. This method is cost-effective but has longer transit times.

- Expedited Shipping:Usually delivers within 7-15 business days. This option offers a balance between cost and speed.

Please note that these are estimated delivery times and can vary based on your location and unforeseen circumstances.

3. How long does processing take before my order is shipped?

Order processing times are typically between 2-5 business days. This includes order verification, quality checks, and packaging. Once your order has been processed, it will be handed over to the selected shipping carrier.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

5. What is your return and exchange policy?

We accept returns within 30 days of delivery. 

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

6. Are there any customs duties or taxes?

Depending on your country's import policies, your order may be subject to customs duties, taxes, or other fees. These charges are not included in our product prices or shipping fees and are the responsibility of the customer. We recommend checking with your local customs office for more information.

7. What payment methods do you accept?

We accept a variety of payment methods to ensure a seamless shopping experience:

- Credit/Debit Cards: Visa, MasterCard, American Express

- Digital Wallets: PayPal, Apple Pay, Google Pay

8. How can I contact customer support?

Our customer support team is here to assist you with any inquiries or concerns:

- Email: wearmonarc@gmail.com

9. Do you offer order cancellations or modifications?

If you need to cancel or modify your order, please contact us within 12 hours of placing the order. Once the order has been processed or shipped, we may not be able to accommodate changes or cancellations.

10. What should I do if I receive a defective or incorrect item?

We strive for accuracy and quality in every order. If you receive a defective or incorrect item:

- Contact our customer support team within 7 days of receiving the item.

- Provide your order number, a description of the issue, and photos if applicable.

- We will work with you to resolve the issue promptly, including offering replacements or refunds as necessary.